Terms and Conditions

Terms and Conditions of Supply of Baglan Bakery Ltd


www.baglanbakery.co.uk (“website / site”) is owned and operated by Baglan Bakery Limited, a company registered in England and Wales under company number 11218129. The business address is Baglan Bakery Limited, 119 Pentwyn Road, Baglan, Port Talbot, Neath Port Talbot, United Kingdom SA12 8EB and the VAT number is GB294726660.

Order Procedure

We are available on the phone from 6.30.am to 4.30pm, Monday to Friday & 8.00am to 1.00pm on Saturdays to answer any questions you may have.
Orders must be placed on days of operation by 1pm and at least 48 hours in advance to guarantee your order.
Our preferred method of ordering would be to use the website www.baglanbakery.co.uk.
We are happy to process late orders, however we cannot guarantee delivery time or specific food selection but we will endeavour to meet your requirements. You may alternatively arrange to collect your order from our bakery.

Order Confirmation (e-mail only)

We will confirm your order following receipt by email. If you have not received confirmation from us within 24 hours, please call us on 01639 813010.

Order Amendment and Cancellation

If you wish to amend your order, you must do this at least 24 hours before delivery to guarantee the changes to your order.
If the order is cancelled less than 24 working hours before the scheduled delivery time, the full cost will be charged.


We will discuss delivery options with you before you place your first order. Routine deliveries are made Monday to Friday. Weekends and Bank Holidays are subject to special arrangement.
We will endeavour to deliver your order within the timeslot requested, however we cannot be held responsible for situations beyond our control.

Minimum Orders & Delivery Charge

The minimum order quantity is for 6 people. Deliveries will be charged subject to postcode area; please see the website for more details.


We will endeavour to deliver your exact order, but we do operate a fresh food policy and so reserve the right to substitute any product with a suitable alternative without prior notice should the need arise.

Quality Guarantee

We strive to produce the best quality food and service for customers in the Neath Port Talbot and Swansea area.


By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us at [email protected].

These Terms and Conditions and your use of our website are governed by English and Welsh law and you agree to submit to the non-exclusive jurisdiction of the English and Welsh court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A contract between the customer and Baglan Bakery Ltd for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer’s statutory rights.

Changes to Terms & Conditions

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective upon posting.
Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of products on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

If the revised terms apply to your order, we will notify you of the changes.

If you intend to cancel the contract with us upon such changes, you may cancel either in respect of all the affected products or just the products you are yet to receive.

If you opt to cancel, you shall return (at our cost) relevant products you have already received and we will refund the price you have paid, including any delivery charges.

Price And Delivery Charges

Prices of the products are specified on our site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.

Our prices are inclusive of VAT (where applicable). However, if there is a change in the rate of VAT between the date of the order and the date of delivery or performance, the rate of VAT that you pay will be adjusted, unless you have already paid full purchase price prior to the change in the rate of VAT takes effect.

Delivery cost is not included in the price specified for a product. It will be added to the due amount at the checkout / Point of Sale.

Despite our best efforts, there may be incorrect prices on some of the products. If the product’s correct price is less than the price shown on our website, the lower amount will be charged. If the product’s correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakable and mispricing could have been recognised reasonably by you, we will not be liable to provide the products to you at the lower price that was incorrect.

International delivery: Unfortunately, we do not deliver to addresses outside the UK. You may place an order for products from outside the UK, but this order must be for delivery to an address in the UK.


Payment for products is to be made in advance by credit or debit card. Your credit or debit card will not be charged until the products are dispatched to you. We accept payment with all major credit and debit cards.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%.

Returns/Refund Policy

If for any reason you are not happy with your Baglan Bakery products we will offer you a full or partial refund following our investigation into the order. Any returns and/or refunds will be arranged within seven working days of the matter being settled.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press.

Customer Complaints

Any complaints or queries you might have should be addressed to [email protected] or 119 Pentwyn Road, Baglan, Port Talbot, Neath Port Talbot, United Kingdom SA12 8EB

Disclaimer & Limitations of liability

Baglan Bakery Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Baglan Bakery Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Baglan Bakery Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Baglan Bakery Ltd and any other associated company of Baglan Bakery Ltd as if references to Baglan Bakery Ltd included references to each such associated company.
While Baglan Bakery Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Baglan Bakery Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

Baglan Bakery Ltd takes all reasonable steps to ensure a fast and reliable service, however it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Baglan Bakery Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Baglan Bakery Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Baglan Bakery Ltd.

The entire liability of Baglan Bakery Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Baglan Bakery Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Baglan Bakery Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Baglan Bakery Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Baglan Bakery Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

Some of the images on this website are used for illustration purposes only. We will not be held responsible should the food supplied not be presented in the same way as the images portray. All images in our gallery are our own photographs.

We have made every effort to display the images of the products accurately on our site, but they are for illustrative purposes only.

All sizes, weights, capacities, colours, dimensions and measurements indicated on our site have a 2% tolerance.

Products delivered and packaging may vary slightly from those images.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Baglan Bakery Ltd.
  • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information, provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Privacy Policy

Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy https://baglanbakery.co.uk/privacy -policy/

These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.


You acknowledge and agree that by entering into this contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this contract. Except as expressly stated in these Terms, we do not give any representation, warranties, or undertakings in relation to the products.

Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
In particular, we will not be responsible for ensuring that the products are suitable for your purposes.


Any notice to us should be in writing and sent to us by e-mail, by hand, or by pre-paid post Baglan Bakery Ltd or email: [email protected]
Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the order.


We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.
You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

This contract is only between you and us. No other third person shall have any rights to enforce any terms.

Each paragraph of these Terms are separate and distinct from others. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

English and Welsh law governs these Terms and contracts between you and us. English and Welsh courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us.

For any questions or queries you can contact us at Baglan Bakery Ltd or e-mail us at [email protected].

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